Refund Policy
Effective Date: 2024
At Black Huwk Streetwear, we are committed to ensuring your satisfaction with your purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward refund policy to make the process as smooth as possible.
1. Eligibility for Refunds
To be eligible for a refund, please ensure that your item meets the following criteria:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be returned in its original packaging, with all tags attached.
- The item must be returned within 6 days from the date of delivery.
Please note that certain items, such as sale items or custom orders, may not be eligible for refunds. Refer to the product description for specific details.
2. How to Request a Refund
a. Contact Us:
To initiate a refund, please contact our customer service team at [insert contact email] or call us at 212627016274 with your order number and a brief explanation of the reason for the return.
b. Return Authorization:
Once we receive your refund request, we will provide you with a Return Authorization Number 3460 and detailed instructions on how to return your item. Please include the RAN in your return package to ensure timely processing.
c. Shipping Your Return:
You are responsible for the cost of returning the item to us. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
3. Processing Your Refund
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 6 business days.
Please note:
- Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).
- Processing Time: Refunds may take a few days to appear on your account, depending on your bank or credit card company’s processing times.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error).
4. Late or Missing Refunds
If you haven’t received a refund yet:
- Check Your Bank Account: Sometimes it takes a few days for your bank or credit card company to process and post the refund.
- Contact Your Credit Card Company: It may take some time before your refund is officially posted.
- Contact Your Bank: There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at Contact@Blackhuwk.com.
5. Sale Items
Only regular-priced items may be refunded. Sale items, promotional items, or items purchased with a discount code are not eligible for refunds, unless required by law.
6. Exchanges
If you need to exchange an item for a different size, color, or style, please contact us at [insert contact email] or call us at 212627016274. We will guide you through the exchange process. Please note that exchanges are subject to product availability.
7. Non-Refundable Items
Certain items are non-refundable. These include:
- Gift cards
- Custom or personalized items
- Final sale items
Please refer to the product description for specific details regarding refund eligibility.
8. Contact Information
If you have any questions about our Refund Policy, please contact us at:
Black Huwk Streetwear
Email: Contact@Blackhuwk.com
Phone: 212627016274
